FREQUENTLY ASKED QUESTIONS

How do I open an account with Canada Sportswear?
Click here to be directed to the contact us page.

How do I log in and why do I need to do so?

You may log in from any page of the site at the top right corner. You must be logged in to see pricing and inventory for items in our catalog and for other functions available.

What should I do if I forgot my password?
Under the “Account tab”, select “Lost your Password” and follow the instructions.

Do we have a minimum order requirement?
No minimum amount required for all in stock items, unless they are being decorated.

Can I pick up my order?
Yes. Orders can be picked up, please specify at time of ordering. Please allow 4 hours from the time you place your order. Payment options, Visa / Mastercard, cash or as per your account terms.

What is your pick-up counter open hours?
Our pickup counter is open Monday – Friday 8:00am – 5:00pm.

Can I fax an order?
Fax orders are accepted 24 hours a day at 800-659-5174 or 416-740-7106.

What is Canada Sportswear’s return policy?
Click here for our complete return policy.

Is inventory held for me as soon as I place an order in my cart?
No. Inventory is not allocated to your order until your order is submitted.

How do I see real-time inventory?
The inventory on our web ordering system is up-to-date.

What is Canada Sportswear’s general shipping policies?
• Orders are shipped via UPS Ground or Canpar, unless specified by the customer.
• Orders placed before 3pm local time, will ship the same day (Canpar or UPS Ground). Cut off times vary for all other carriers.
• For international shipping please contact Customer Service.

What payment methods are accepted?
We accept VISA / Master Card.

Can I apply for credit? If so, how?
Yes. You may call our credit department to apply at 800-659-5174 Ext 240

Where can I find deleted items?
These items can be found under the “Closeout” drop-down menu.

Are the colors of the apparel appearing on my monitor accurate?
The color of the product cannot be guaranteed to match the color on your monitor since each person’s computer monitor is set and calibrated differently. The colors of products appearing on your screen should be used as guides only. The match color requirements are by a swatch card or a product sample.

Where can I get hi-res product images?
You can download high resolution images directly from the product page.

How do I ship into the USA?
When placing your order, advise on the order “shipping into the USA” in order for us to provide proper documentation with your order.

Can I place orders over the phone?
Yes, orders can be placed over the phone, but a confirmation will be sent via email for approval prior to processing.

How can I place an order?
Email orders to sales@canadasportswear.com, through the website at www.canadasportswear.com or via
Fax 416-740-7106 / Toll Free: 1-800-668-4819

Are there any handling fees to process my order?
We value our customers business; we do not charge any transaction or handling fee.

Do you charge a drop ship fee?
If shipping to multiple locations, a $10.00 drop ship fee will apply per location.

Can anyone buy your product?
No, you must be a promotional company in order to purchase from us.

What is the warranty of your product?
Our warranty is one year from date of purchase for manufacturer defects.

What type of decoration do you offer?
Click here to view our decoration options

I want to order a custom-made product, who do I contact?
Please send your request to custom@canadasportswear.com

What kind of PPE products do you carry and where can I find them?
Click here to view all PPE products.

How can I link my website to yours?
You can request our logo and then link our website to yours.  Any further questions, please send an email to emily@canadasportswear.com.